Shirley M. Kelly
Shirley Kelly is president of Dental Office Solutions, LLC, a
dental staffing firm that provides temporary and permanent employees
to dental practices in the Winston Salem area. Shirley also provides
practice management consulting through Shirley M. Kelly & Associates,
a subsidiary of Dental Office Solutions. Shirley M. Kelly & Associates
is a consulting firm that provides practice management services
to small and medium size dental practices. She consults with dentist
and their staff to help create management solutions to reduce or
eliminate various problems.
She has more than 18 years of management experience in a variety
of industries. Before starting her company, she worked as a regional
manager for BrightNow! Dental, one of the leading DPM Corporations
in the nation. She managed multiple facilities and was responsible
for all aspects of operations from staffing, implementation of
policy and procedures, OSHA compliance to setting incentives and
achieving financial goals of the her region. She suggested many
ideas that helped increase collections and revenues. She also reduced
the turnover of her region by 15%.
Shirley began her dental career in 1994, as an administrator for
a private dental practice. Within two years she helped expand the
practice to include a second location. Prior to working in the
dental industry, she worked as a manager for an independent automobile
leasing company.
Shirley earned a bachelor of science degree in business administration
and a certificate in human resource management from University
of Phoenix. In addition to her professional career, she enjoys
traveling, jigsaw puzzles, reading, and spending time with her
family.
Raised in Los Angeles, California, Shirley now lives with her
husband, son and pet poodles in North Carolina. Shirley is a member
of several organizations including the Professional Women of Winston
Salem, Linda Miles Speaker Consultant Network, NAFE and does volunteer
work at various places around the area.
Speaking Topics
Make it Flow! Multi-Tasking for the Busy Receptionist. This seminar
teaches simple telephone skills that will improve the communications,
with your patients and allow the receptionist to handle multiple
telephone lines with ease. Other topics covered during this course
include: how to prioritize task, organizational skills and basic
scheduling skills.
How to Provide Excellent Customer Service That Will Keep
Your Team and Patients Coming Back. This seminar teaches the entire
staff, the importance of customer service and how to provide great
service to each other as well as the patients. This fun seminar
will provide simple ideas and skills that can be used immediately
in your practice. Some of the areas addressed are: telephone skills,
interpersonal skills, effective communications skills and how to
handle difficult patients.
Overwhelming 90+ Day’s Delinquent Accounts Receivable Nightmare,
Don’t Let This Happen in Your Practice. At this seminar you
will learn, how to avoid enormous delinquent accounts receivable.
I share simple techniques that will, get your receivables under
control, keep your collections steady and avoid common pitfalls
that lead to delinquent accounts. You will also learn how to communicate
your office financial policy and collect your estimated patient
portion upfront.
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