Dianne Glasscoe

Dianne has a 30 year career in dentistry. She has experience in all phases of dental office operation - front desk, certified chairside assistant, and registered dental hygienist. Dianne also has a bachelor of science degree in human resource management. Her business, Professional Dental Management, is based in Lexington, North Carolina. Dianne has had
numerous articles published in Dental Economics, Dental Practice & Finance, Dentistry Today, Dental Graduate, Dental Equipment and Materials,and RDH. She is perhaps best known for her monthly column in RDH, entitled "Staff Rx" which addresses practice management problems faced by hygienists across the country.

In addition to her writing and consulting, Dianne speaks to dental groups across the United States. Her seminars include, but are not limited to:

• The Keys to Hiring and Retaining High Quality Staff Members
• My Love Affair With Periodontal Disease
• Creating Communication Excellence in the Dental Office
• Practice Building for the New Practitioner

Dianne is a former adjunct faculty member at Guilford Technical Community College in the dental hygiene department. She is a member of The National Speakers Association, Carolinas Speaker Association, The Linda Miles Speaking/Consulting Network and The Christian Medical/Dental Association.

Seminars:

Hiring and Retaining Good Staff: Is There a Secret? (dentists) With unemployment at its lowest point in many years, it behooves every business owner to hire the best and keep them. Indeed, staff turnover is a problem in many dental offices. This seminar provides valuable insight into how to attract quality people, how to keep them motivated and happy, how to create high office morale, avoiding turnover, and hiring do's and don'ts

My Love Affair With Periodontal Disease (hygienists and dentists) One of the most professionally rewarding aspects of clinical dental hygiene is the treatment of periodontal disease. This course is designed to instill a deeper understanding for patients with periodontal disease and motivate the clinician to a higher level of treatment protocol in clinical technique, education, and behavior modification. Advanced ultrasonic techniques, verbal skills, pain management techniques, instrument sharpening, relationship of periodontal disease to systemic health, and insurance coding are discussed. Come and renew your zest for enjoying the challenges of treating periodontal disease.

Creating Communication Excellence in the Dental Office (dentists, hygienists, and assistants) The skill that often separates the successful practitioner from the unsuccessful practitioner is communication. Far more than the words we speak, this lively seminar examines all facets of communication with patients. Communicating one-on-one, barriers to communication, chairside manner, reducing broken/cancelled appointments, verbal and non-verbal communication, and tips on improving your own communication skills will be addressed. Be prepared to laugh when we take a look at some communication faux pas!

Building Your Practice From A - Z (dentists) Planting, growing, and maintaining a dental practice is amazingly similar to cultivating a high-quality fruit tree orchard. This entertaining course uses this analogy to examine what it takes to produce a bountiful harvest with your dental practice. All phases of practice growth are examined, including marketing and human relations. After initial planning and planting, five aspects of 'maintenance' are discussed: fertilization, thinning, irrigation, spraying, and pruning. Come and learn what is necessary to produce succulent, attractive, and satisfying fruit from your practice!