Katherine Eitel
Katherine Eitel knows about exceptional patient experiences! She
has participated in them as a chairside clinical assistant and patient
coordinator. She has studied, observed, and coached them in over
100 client offices. Over the past 10 years, she has authored an
audio-tape series, numerous nationally-published articles and spoken
on the subject for audiences around the nation. But most importantly,
like you, she has experienced exceptional (and not so exceptional)
customer service first-hand as a patient herself.
Katherine is a member of the National Speakers Association and
the Academy of Dental Management Consultants.
Katherine's keynotes, workshops, and customized programs are most
often described as:
- Upbeat and Entertaining: The energy in the room is electric
from the beginning of the program to the "on their feet"
ending!
- "Meaty": No bait and switch at the back of
the room! Every system, form, or necessary tool demonstrated in
the course is freely given to each attendee. Things they can use
tomorrow morning!
- Interactive: Full of audience participation, Katherine
knows the way to learning is doing. She gets her audiences personally
connected with the material.
- Intelligent and Current: No tired, old information here.
Because she actively consults in the field every day, her information
is timely and relevant to their world today.
- Innovative: Movie clips, sound bites, "stealth phone
calls," music, props, demonstrations, and prizes all add
up to an "experience" for attendees rather than just
another seminar.
- Motivating: As they file out the exits, your audience
will be excited about their clients, their teams, their abilities,
and themselves!
- Guaranteed to get great reviews! The bottom line: Results.
For you. For participants. And ultimately, for their clients.
Current "Hot Topics":
The Exceptional Patient Experience: Successful exam protocols
for the comprehensive, emergency, hygiene, and cosmetic patient.
Today's dental consumers are more discriminating than ever before.
For practices to be competitive they must employ team members who
understand what patients want from a dental practice, and who are
skilled at presenting technical information to non-technical consumers.
This presentation diagrams a new patient experience that will far
exceed your patient's expectations. This exam protocol utilizes
the talents of the clinical assistant, as well as the dentists,
to gain greater treatment acceptance and patient satisfaction. (This
course qualifies for California Continuing Education Credits.)
Breaking the Chains: Creating the Insurance-Free Practice
If you are drowning under insurance restrictions and lower fee
schedules, you've only seen the tip of the iceberg! Evidence-Based
Care is the latest tactic from the insurance companies to drastically
lower benefit utilization. Find out what you need to know to make
a life-saving choice for your practice. Katherine has safely coached
many practices to insurance independence. Learn the advantages and
disadvantages, a checklist to determine your level of readiness,
and steps and timelines from practices who've made successful transitions.
Visit Katherine's website to learn more about other topics offered,
such as:
- Insurance Smart / Insurance Free (Co-presented with Vickie Anderson)
- Raising The Standard: Exceptional Dentist/Assistant Teams
- The Exceptional Front Desk
- Maximizing Your Media-Generated Patient Referrals (a.k.a. The
Price Shopper!)
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