Gayle Christensen
Gayle has spent the last 20+ years dedicated to developing and implementing
effective systems and team development. Doctors say she has the unique
ability to relate to team members with enthusiasm and an upbeat attitude.
She believes that the entire team is the heart of the practice and customer
service is your best marketing tool.
In 1999 Gayle founded the Dental Administrative Symposium Annual Conference.
A network of Doctors and administrative team members wanting to expand
their proficiency and exchange idea’s with others in their profession.
She has been a member of the Linda Miles Speaking/Consulting Network,
an annual conference of independent speakers, consultants, and authors
for five years. Gayle was selected to be part of the regionalization
of the Linda Miles’ Two-Day Dental Business Conferences in 2002
representing 14 states. Gayle is a member of the ADMC (Academy of Dental
Management Consultants).
While growing up Gayle watched and learned from a family business, giving
her great insight on the benefits and struggles of owning a business.
She enjoys bringing her years of learning experience to small and large
groups alike.
Dynamics of the Team – Passed Onto the Patient
Communications that will build a solid foundation, which in turn builds
a dynamic team. The process of hiring and training that will promote
longevity of your team members. Now instead of just having a job
they have a profession and we all know what a great experience that will
be for your patients.
Engaging the Patient
Getting back to the basics and taking care of the patient will not
only make the practice grow but will set you in a class of your own.
Teaching
the full circle from the 1st phone call to the patient’s dismissal
and more. Gathering the accurate information at the beginning and how
to keep the patient informed as they receive care with NO SURPRISES.
A goodie bag of communication skills in scheduling, treatment planning,
financial arrangements and a healthy preventive maintenance system.
The Power of Knowing Your Benchmarks
Knowing your benchmarks is essential
to having a profitable practice and a cohesive team. When I ask clients
what numbers they look at on
a regular basis they tell me production, collections, and how much
they pay their team. These numbers will tell you where you are today
but they will not tell you how you got there or if you are reaching
your potential. You will learn what benchmarks are essential to a
practice and the power they have in increasing profits, patient retention,
scheduling
proficiencies, marketing efforts, production lost due to unfilled
hours and how to calculate these critical numbers.
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